Gun Lake Aquadome: Tribal Gaming's Next Wave Integrated Resort
READ THE FULL ARTICLE IN GLOBAL GAMING BUSINESS' TRIBAL GOVERNMENT GAMING MAGAZINE
Tribal Government Gaming Magazine, March 2023
Tribal Casinos 3.0
Integrated resorts were once the bailiwick of Las Vegas and Asia, but today’s tribal casinos are entering that territory eagerly.
Article Excerpt: Loaded Gun
The Gun Lake Casino was just a glimmer in the eye of Michigan’s Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians, better known as the Gun Lake Tribe, when the Mashantucket Pequots opened Foxwoods in the early 1990s. In fact, at that time, the Gun Lake Tribe had only just applied for federal recognition, often a long and drawn-out process. But the tribe had all the required history and could back it up, so five years later, it achieved recognition and began the equally arduous process of taking land into trust for a reservation.
Five years after that, the process was concluded and the tribe hired Station Casinos to build and operate the Gun Lake Casino, which opened in 2011, ushering in a new era of economic prosperity. Station built a serviceable casino for the tribe but it quickly realized something larger would be necessary, and the first expansion was under way. Now in phase five of its expansion project, led by current President and CEO Sal Semola, who was hired following the end of the Station management contract, the Gun Lake Casino is about to add a hotel and an “Aquadome,” an indoor swimming space with multiple pools and areas for banquets and entertainment.
Semola came on board at the end of phase four and is enthusiastically supporting the fifth. But even phase five is playing catchup, as the two closest competitors will still have larger properties than Gun Lake.
“When I first came on, I came on midway through what was characterized as the phase three expansion, which was rather modest in the sense it was maybe 100 slot machine additions to the casino floor,” Semola says. “But it was really about a connector building for a parking garage that was needed in anticipation of meeting the needs of future expansions due to the increased traffic and also the depletion of existing surface parking.
“And then phase four, which we just completed in September 2021, consisted of three new F&B outlets and began to set the table for phase five.”
Paul Bell, the lead architect for HBG Design, says the expansion was a reaction to the desires of Gun Lake tribal leadership.
“The Gun Lake owners have set their sights on creating a premier entertainment destination resort in the Midwest,” says Bell. “They want to expand their catchment zone to include larger cities as far away as Chicago and Detroit. I think this fifth phase will create that true super-regional resort with an expansion program designed to drive that traffic in from both of those metropolitan areas.”
Semola explains the location of Gun Lake Casino and why it has been necessary to constantly grow.
“We are just outside of Grand Rapids located off highway 31, which is the north-south artery for Western Michigan,” he says. “So it’s highly trafficked, and we’re equidistant between Grand Rapids, which is the second-largest city in the state, and Kalamazoo, Michigan as well.”
Semola says that the area is growing quickly.
“Our area is somewhat rural—we’re in the town of Wayland—but in just the time that I’ve been here, we’ve seen a lot of growth and development in the area. Even the airport—Grand Rapids International Airport—is undergoing an expansion. And Grand Rapids itself is kind of moving south towards where the casino’s located. So, they’ll continue to benefit from that growth as well.”
Although phase five is the first project that HBG, which has 40-plus other tribal clients, is doing with the Gun Lake tribe, Bell is already impressed with the leadership.
“I and many of my colleagues here at HBG Design we’ve realized that competition in most markets continues to be intense,” he says. “Progressive owners are always elevating their amenity offerings to keep up with that. While the casinos will always have their bread-and-butter patrons at the resort, we also see a continuing trend of owners working to attract more diverse, multi-generational customers through unique out-of-the-box non-gaming amenities, the Aquadome being a prime example of this.
“In addition, retail, other non-gaming entertainment brings in all ages of people to fit this goal. Owners create through this, these opportunities, a lot more revenue and continue to stay relevant and top-of-mind in the market.”
Bell praises tribal leadership for bringing their vision to the tribal economy. They are currently developing a non-gaming mixed-use development on tribal land that will diversify the economy.
Semola agrees about the foresight of tribal leadership.
“The tribal leaders are extremely forward-thinking,” he says. “I think that when you take into account that they’ve only been on their own, outside of the umbrella of a management company for four years, they’re much further along in terms of that cycle of evolution, in terms of how they look at business and the future. So, as tribal gaming enterprises become more mature over time, they realize that there’s economic opportunities that they can comfortably participate in outside of the sovereignty umbrella, and they become more comfortable investing in that area.”
Bell also credits Semola as being a driving force behind the gaming expansion.
“He has been an absolute joy to work with,” says Bell. “He is a very fun, energetic leader. He’s extremely passionate, an entrepreneurial leader for Gun Lake. He has been engaged in the design process from the beginning. He’s really a key driver in Gun Lake’s long-term development vision.
“I believe beyond what we’re working on with him right now, the current phase five project, as he is constantly looking ahead for new opportunities to identify the next big thing that will attract the market to Gun Lake Casino Resort and maintain a cutting-edge position across the industry and marketplace.”
Semola says the idea for the Aquadome came to him while he was at a conference at Harrah’s Atlantic City, which has a similar facility, a dome over several pools and hot tubs. But the Aquadome is different, he says.
“The Aquadome is designed to be a multi-purpose atrium, and it has three pools. It has a family-oriented pool which is located adjacent to a concession snack bar and some locker rooms. It also has an adult pool that is tiered with a VIP-level pool with a swim up-bar. That creates this great vibrant environment during the day—hot or cold seasons—where their guests can come and enjoy the aqua elements.
“But at night, this facility then converts over to an entertainment facility that is able to provide live performances as well, and sell VIP cabanas and so forth around the pool for those live concerts or DJ dance events, whatever type of entertainment we would choose to engage in based upon their market feasibility and entertainment preferences.”
The tribe chose the right designer for this kind of element—Bell says that although the idea for the Aquadome came from the tribe, HBG has lots of examples.
“We have done massive atriums in the past for Gaylord resort properties,” Bell says. “One in Orlando, the Gaylord Palms, and we did another one in Grapevine, Texas called the Gaylord Texan. Those were much larger than this. So we have learned through those project experiences how to design a dynamic atrium environment.
“Now while those were designed for a completely different purpose than what this one is designed for, we went to the school of hard knocks on both of those projects. The shape of the Aquadome really is derived from all the sun angles and site analysis to create an optimal environment for indoor swimming and aquatic activities during the day.”
Semola wanted more from the Aquadome than just swimming, however.
“We were focused on building a hotel convention space and the Aquadome, all three of those pieces, from a construction standpoint, from a financial performance standpoint, and without question, the Aquadome modeled the best,” Semola says. “But what it didn’t give us was that even playing field as it pertains to some of the other casinos in the area, where they could do a sit-down concert or a large banquet. We needed a 2,000-capacity event type of space. So looking at the Dome, the challenge was how, do we get as much versatility in that space as possible?
“Ultimately working with the HBG design team, we came up with the idea of the pools being pushed out of the center, not just one pool, but multiple pools pushed out, which opened up the center. So now we can have that sight line for those types of concerts, or we can just make it a party with a DJ—your typical nightlife. For banquets, we built a production kitchen where we can easily accommodate up to 800 people. We are just looking to try to create as much versatility and utility value out of the space as possible. And I’m really happy with the way that it’s evolved thus far.”
READ THE FULL ARTICLE IN GLOBAL GAMING BUSINESS' TRIBAL GOVERNMENT GAMING MAGAZINE
RD+D Honors 'Talk Shop' with Form + Function Innovation Award
Click Here to Read the RD+D Awards Feature Article: RD+D Honors 'Talk Shop'
HBG Design is excited to announce that Restaurant Development + Design Magazine has Honored 'Talk Shop' at the Caption by Hyatt Beale Street Memphis with the prestigious Form + Function Innovation Award.
HBG Designers Select Their Pick of the Trends
HBG Design is on the forefront of the latest ideas in 2023 hospitality and entertainment design. Read our lead designers’ pick of the trends for the year ahead.
HBG ‘Design Thinking’ Contributors:
- Emily Marshall, IIDA, NCIDQ, Principal / Interior Design Director
- Alexandra Milkovich, IIDA, NCIDQ, Associate / Lead Interior Designer
- Landon Shockey, IIDA, NCIDQ, Lead Interior Designer
- Thor Harland. Lead Architectural Designer
Focusing Capital Budgets on Distinctive Amenities and Unexpected Experiences to Attract a Wider Market
Competition in most markets will continue to be intense in 2023. Properties large and small across the U.S. are elevating competitive advantage by renovating and expanding new market-driven, revenue-generating amenities. Many of our resort clients are betting BIG on unique features to bring in a new untapped customer base from greater distances. “For Gun Lake Casino Resort in Wayland, Michigan, that ‘wow’ factor is something we have coined ‘The Aquadome’. As amazing as its name, the new six-story, 32,000 SF architectural marvel is set to be an oasis for ‘superregional’ customers in Chicago and Detroit looking to escape those harsh Midwest winters,” says Thor Harland. “With a year-round temperature of 82 degrees, The Aquadome is a never-before-seen expansive, mixed-use environment, completely climate-controlled under a stunning glass roof. At its heart are terraced, landscaped pools that transform into a one-of-a-kind event center within the atrium environment. A resort pool by day and a performance complex by night, the concept includes three distinct pools, a swim-up bar, live palm trees and tropical flora, and a large entertainment stage that can host events for up to 2,400 people.”
“We always work closely with our clients and their operations teams to keep project costs down,” says Emily Marshall, IIDA, NCIDQ. “By identifying and eliminating superfluous or unnecessary square footage, we help Owners focus their design budgets on those eye popping, revenue-generating amenities that create visual and experiential distinction in their markets.”
Multi-Functional Hotel Lobbies and Centralized F&B
Gone are the days of guests zipping through the lobby as a passageway to other destinations. The new hotel lobby beckons you to sit and stay a while. “Furthering the residential trend that has taken off in the hospitality space, lobbies are appearing more like a comfortable living room – offering a place to eat, drink, work, and play,” says Marshall. The new lobby lounge coined ‘Talk Shop' at Caption by Hyatt Beale Street Memphis reimagines the guest arrival experience with a lively multi-functional welcome area, all-day lounge and workspace, coffee shop, eatery, grab-and-go artisanal market and cocktail bar. “Energy reverberates throughout the colorful space, which was designed to encourage social interaction inside and outside at the adjoining beer garden courtyard,” she adds. Similarly, the adjacent Hyatt Centric Beale Street Hotel’s lobby offers a variety of amenities to suit visitors, locals and remote workers alike, including a large lobby bar and lounge, a communal worktable with integrated outlets and charging stations, a convenient grab and go market, and high-profile dining venue.
“We are also leading changes in F&B design that improves operational efficiency, as a direct outgrowth of the industry’s ongoing staffing shortages,” says Marshall. She explains that menus and food selections may be branded around an experience, but online ordering and room service / delivery / locational pickup means that food preparation no longer needs to be in separate kitchens attached to individual venues.
“Another good example is a property like Resorts World in Las Vegas where food and beverage operations are streamlined by creating centralized, shared hub and spoke type kitchens that service all dining venues on property.” There are many diverse solutions; it all comes down to creating efficiency and functionality that produces high quality with reduced resources.”
Dark, Dramatic, Statement-Making Design
“We are taking bright colors like coral, violet or turquoise and deepening their tonality to create more subdued, rich, darker shades that are visually interesting and restorative,” says Landon Shockey, IIDA, NCIDQ.
The simplicity of white interiors and a minimalist palette is always in style, yet as casino resort designers we LOVE that deep, moody colors are back. One example: The Oak Room at Oaklawn Racing Casino Resort in Hot Springs, Arkansas–a perfect blending of contemporary and traditional design–features an early 1900s era aesthetic reminiscent of a dimly lit, moody speakeasy. The noted F&B venue mixes deep, luxe tones and geometric patterns with brilliantly colored, stunningly energetic LeRoy Neiman original paintings as a playful contrast in the eclectic eatery. Globe pendants, tufted leather banquettes, and custom oak detailing finish the look while transporting guests to a different era.
“Complementing inky hues, we’re blending rich textures like leather, velvet, natural stones, and a variety of woodwork that adds depth and softness which is irresistibly cozy and welcoming,” adds Alexandra Milkovich, IIDA, NCIDQ.
Continued Alignment of Sustainability and Design
Sustainability is taking center stage these days and major hospitality brands like Hilton, Hyatt, Starwood and Marriott are committing to significantly reducing their environmental footprint in the coming years and focusing on wellness as a key benefit for guests.
“HBG Design is actively aligning our design concepts and interior selections to help clients down this path,” says Milkovich. “Our teams have prioritized sustainable materials in our interiors library and are training designers to select materials for their durability and ease of maintenance and to extend the duration between property refreshes/renovations.”
"Durability leads to a longer lifecycle, especially for furnishings; and the lifetime of a product is something that is extremely important to not only the environment, but also to our client’s bottom line,” adds Milkovich. “For instance, instead of using an exotic wood species such as Mahogany or Walnut that may be overharvested, we would specify Eucalyptus, which is a more renewable species and sustainably sourced. Today’s products made from Eucalyptus can often mimic the appearance of a rarer wood.”
Design That Supports Guest Wellness and Well-Being
Many of our clients are excited to promote wellness, mindfulness and health benefits among their guests, making spas within the resort environment even more popular today.
“Reduction of stress and increased well-being and healing are some of the overall benefits of biophilic design through the infusion of natural and nature-inspired materials into the built environment,” says Marshall.
The new Cedar Spa at Four Winds Casino Resort in South Bend, Indiana, is a great example of how the demand for wellness is being incorporated into gaming resort properties. At Four Winds, the resort’s signature design elements of copper, cedar, birchwood and stone--each representing significant cultural elements of the Owner’s heritage--are integrated throughout the spa, holistically adding to the wellness experience. Located on the first level of the new 23-story, 317-room hotel tower, The Cedar Spa provides a variety of traditional and unique spa therapies, including steam rooms, saunas, vitality pools and separate lounges for women and men.
“The transition from the high energy zone of the gaming floor to the relaxation zone of the spa is highlighted by an illuminated feature that appears as sunlight shining through a canopy of cedar trees,” adds Marshall. “This simulation was created through ornate copper ceiling elements allowing pockets of light to peek through, creating dancing shadows around the spa entry.”
GGB Casino Style Magazine: Designing Emotional Connection
Read how HBG is designing emotional connection into three of our new casino resort projects.
“An entertainment experience is all about emotion—basically about having fun and enjoying yourself in an extraordinary environment,” says Dike Bacon, principal at HBG Design. “For many casino patrons, the resort is their country club. It’s their escape. It’s what they do to have fun.
“I use the analogy of a golfer. Even in tough economic times, golfers will find the money to play golf because that’s what they like to do. Even in tough times, gamblers will find the money to gamble because that’s what they like to do.”
Gaming operators jockey to find an edge. They mirror the Field of Dreams concept from the famous movie: if you build it, they will come.
“Owners and operators are expanding with larger, more targeted and exceptional property developments and improvements,” Bacon indicates. “From small-scale renovations and incremental expansions to huge multi-faceted super-regional resort-level entertainment additions. There are also exciting expansions to existing jurisdictions like Illinois and New York and huge investments in new jurisdictions like Virginia.”
Bacon hails the industry’s resilience. It faces headwinds regarding economics, the pandemic and oversaturation, but finds a way to emerge stronger.
“The industry seems to always be battling Chicken Little headwinds in some form or fashion, but always seems to just push through better than ever,” Bacon says.
“Owners are currently molding and reshaping their expansions and renovations to accommodate changing economic conditions, but many regional gaming properties continue to ride a wave of success. In many markets, expanded facilities are creating entertainment experiences that often rival or eclipse what’s offered in Las Vegas. At HBG Design, we are working with great clients; we are busy; and we are doing great things.”
READ MORE IN GLOBAL GAMING BUSINESS' 2022 CASINO STYLE MAGAZINE
Designing Emotional Connection
Gun Lake Casino Resort, Wayland, Michigan
One of HBG Design's largest projects is the $300 million Gun Lake Casino expansion for the Gun Lake Tribe in Wayland, Michigan. The project is located just south of Grand Rapids, which is only a few hours’ drive from Chicago and Detroit. Gun Lake owners have set their sights on creating the premier entertainment destination in the Midwest, Bacon says. It’s a true super-regional resort with an expansion program designed to drive traffic from those two major metropolitan areas. The new project will consist of a 252-room hotel tower, multiple support amenities, and a new climate-controlled atrium called the Aquadome.
Rock & Brews Casino, Braman, Oklahoma
The first-ever HBG-designed Rock & Brews Casino and Restaurant owned by Kaw Gaming opened for business in Braman, Oklahoma this year. Co-branding with recognizable names from outside the casino industry to anchor key amenities is not a new concept, but is gaining more traction with tribally owned casinos as a means to broaden market appeal and greater name recognition from an expanding customer base, Bacon says. The 71,000-square-foot gaming project features an expertly curated interactive rock-inspired entertainment experience that only Rock & Brews—and its co-founders Paul Stanley and Gene Simmons of iconic rock band KISS—can provide. The Rock & Brews brand and venues are noted for using heavy integration of rock ‘n’ roll imagery and iconography to elicit emotion and nostalgia in customers.
GGB Casino Style Magazine Features Rock & Brews Casino
Located in North Central Oklahoma, HBG’s ‘Agrarian-Industrial’ Architectural Aesthetic for the Premier Rock & Brews Casino and Restaurant gets a ‘KISS’ of Approval
The first ever Rock & Brews Casino and Restaurant opened for business in Braman, OK, EXIT 231 on I-35, in North Central Oklahoma, on May 10, 2022. The project features an expertly curated interactive rock-inspired entertainment experience that only Rock & Brews–and its co-founders Paul Stanley and Gene Simmons of iconic rock band, KISS–can provide; and a distinctive ‘agrarian-industrial’ architectural and interior design by national Top 5 casino design firm, HBG Design.
Owned by the gaming entity of Oklahoma’s Kaw Nation and developed in partnership with Rock & Brews, the project is a 67,000 square foot expansion and 4,000 square foot renovation to the Kaw Nation’s existing casino operation. The new branded casino and restaurant thoroughly delivers on Rock & Brews’ promise for a high-octane experience.
ARCHITECTURAL DESIGN
The brilliant entertainment is wrapped in distinctive contemporary architecture by HBG Design. The exterior design visually ties into the highly structural barn buildings found in the surrounding rural Oklahoma locale.
The 71,000 SF exterior geometry is animated by gable pitched rooflines, and ribbed metal, wood and glass materiality. and features a six-panel sliding glass door that opens to provide indoor/outdoor Rock and Brews restaurant dining and access to a grand event lawn.
A COHESIVE INTERIOR PALETTE SERVES AS CANVAS FOR BOLD ROCK & ROLL ELEMENTS
The Rock & Brews brand and venues are noted for their heavy integration of rock and roll imagery and iconography. HBG Design’s overall interior design palette became an ideal canvas for these bold elements. The design palette helps achieve visual cohesion from the existing casino to the new casino expansion area. Reds, grays and purples give an edginess to the vibrant walls and patterned carpeting. A mix of color, pattern and texture complement the design intent.
Determination of the appropriate music-related graphics and design implementation within the gaming areas was a team collaboration between Rock & Brews, Kaw Nation and HBG Design.
Across the casino and restaurant, murals of rock bands and performers–including a large KISS mural–adorn the walls and ceilings, lending a casual rocker lair vibe. Guitar fret patterns are etched into columns. Vinyl records with names of recording artists add dimension and variation to the floor patterns at the Grab and Go. A cymbal-look ceiling element hangs overhead.
Ceiling elements help with wayfinding between the first ever Rock & Brews Casino gaming floor and Oklahoma’s first ever Rock & Brews restaurant. A large guitar pick inscribed with The Beatles’ logo and band member signatures looms above the brick rotunda entryway to the Rock & Brews bar and restaurant. The host stand is created from identifiable “roadie boxes” with a backdrop art piece crafted from industrial metal chains to add true rock and roll ambiance.
To maintain the authentic brand experience that Rock & Brews restaurant and bar is known for, the design team consulted the company’s brand manager for in-depth guidance on the specific, and proven, layout, finishes and materials required in the entry, bar and dining room designs.
Inside the large, vaulted Rock & Brews brewhouse, practically every inch of ceiling space is covered with theatrical banners and backlit framed graphics showcasing signature rock and roll graphics. The graphics are framed by a dramatic performance stage lighting truss hanging from the pitched ceiling, painted the signature Rock & Brews branded red. Colorful murals enliven brick walls. Plank wood-effect tile helps subdue and contemporize the floor plane around the dining and bar areas.
The new Rock & Brews Casino rock and roll vibe fully immerses guests in a concert style environment and high-quality audio and visual experiences, all designed to celebrate the defining moments of rock n’ roll.
The Kaw Nation and Kaw Gaming, Inc., owner/operator of Southwind Casinos throughout Oklahoma, partnered with Rock & Brews to develop this premier Rock & Brews branded casino and restaurant. Rock & Brews co-founders, Paul Stanley and Gene Simmons, along with their other brand partners, restaurateur Michael Zislis and concert industry veterans Dave and Dell Furano, have opened Rock & Brews restaurants across California, Florida, Kansas, Missouri and Texas, and now Oklahoma.
Premiere Hospitality Features Astral Spa
The stunning new 8,000 square foot Astral Spa at Oaklawn Racing Casino Resort in Hot Springs, Arkansas, offers a unique luxury experience in a location celebrated as ‘The Spa City–America’s First Resort’ in the early decades of the 1900s.
The secluded town of Hot Springs was a favourite getaway destination for the rich and infamous, becoming the birthplace of spa resorts in the U.S.
Designed by nationally recognised U.S. hospitality design firm, HBG Design, and leading spa consultant, WTS International Inc., the Astral Spa is the first major full-service spa to be built in the ‘Spa City’ in over a century. The hydrothermal consultant for the project was Design for Leisure Ltd of London.
Landon Shockey IIDA, NCIDQ, Lead Interior Designer at HBG Design said: “We have worked on numerous projects with Oaklawn over the years. This spa was a part of a major expansion project for them and was an entirely new construction.
“Hot Springs is well known in the States as an historic spa destination. The high street is lined by the historic Bathhouse Row. Our goal was to design a modern interpretation of these beloved spaces.”
Louis Cella, President, Oaklawn Racing Casino Resort, whose family has owned and operated Oaklawn for over 100 years commented: “Our vision for the Astral Spa was to create a unique experience that regional guests have never seen before.
“With multiple amenities, taking advantage of Hot Springs’ great history of entertainment, gambling and relaxation, the Astral Spa offers a throwback vibe with modern luxury, which includes a cold room, steam room and infrared sauna, dipping pools and needle showers.”
Marrying crisp modern lines with historical overtures, the Astral Spa’s design celebrates the history of Hot Springs and Oaklawn’s thoroughbred horse racing in an era when ladies and gentlemen donned their best bespoke styles to see and be seen.
The interior design is complemented by the 21st century bathhouse-inspired program and spa services menu developed by leading spa consultants and operators, WTS.
Highlights of the Astral Spa experience include an illuminated wall of quartz crystal – an important healing element – in the reception area, referencing the crystal mining popular in this area of Arkansas
The venue also includes a 1,925 square foot women’s spa and 1,500 square foot men’s spa, each with distinctly tailored parlours, dressing room areas, plunge pool and aqua thermal lounges featuring vintage inspired needle showers reminiscent of the historical bathhouses.
The heated ceramic Loungers near the Plunge Pool are manufactured by Sommerhuber. Based in Steyr, Austria, Sommerhuber have been manufacturing ceramics for fireplaces since 1419 and today, their unique ceramics – namely Heat Storing Ceramics – are used in leading spas and thermal experiences across the globe. Fiona Sommerhuber, Head of the Spa Division at Sommerhuber said: “Heated loungers are ideally suited for ultimate relaxation due to their ergonomic shape and cosy warm ceramic surface.”
Unique hot/cold wellness circuits in the women’s and men’s aqua thermal areas, allow guests to ‘heat, cool, rest, repeat’ in vapour rooms, infrared saunas, ice lounges, vitality pools and thermal loungers – in addition to enjoying an array of spa services, including couple’s massages, hydro-facials and hot stone treatments.
As well as a 750 square foot full-service salon, multiple private treatment areas, and a co-ed lounge with upholstered chaise lounges, there’s also the area’s only Himalayan salt wall – plus an exclusive outdoor spa pool with cabanas and outdoor event lawn.
Speaking of the challenges of the project, Landon Shockey said: “Construction was well under way at the beginning of the pandemic. We had to manage a lot of unknowns while construction continued during the lockdowns. From products being discontinued to goods stuck out at sea for months, this was a project for the history books!”
He concluded: “Leading the design of The Astral Spa has been a career highlight, having grown up in a small town about twenty minutes from Oaklawn. “I remember touring historic Bathhouse Row when I was younger and being absolutely intrigued by those grand spa spaces. To be able to return to Hot Springs and work with Louis and Rochelle Cella to create a modern day ‘bathhouse’ spa was a dream come true.”
“What is even more special is the Astral Spa at Oaklawn receiving a Fay Jones Alumni Design Award from my alma mater, the University of Arkansas Fay Jones School of Architecture and Design.”
HBG Design Welcomes a New Generation of Leaders
Earlier this year HBG announced the promotion of Nathan Peak, AIA, to Practice Leader. Today, HBG is excited to announce additional promotions and elevations of staff that emphasize the depth and breadth of talent across the span of our entire firm. We welcome these next generation of leaders whose voices are already making an impact on how we operate and practice industry-leading design.
Congratulations to the following HBG Design employees on their recent firm promotions and advancements!
- Deidre Brady, AIA, NCIDQ, LEED AP BD+C, Promoted to Principal / Project Management Leader
- Chris Devine, AIA, Promoted to Senior Associate / Documentation & Specification Leader
- Leslie Thompson, Promoted to Senior Associate / Process Improvement & Resource Leader
- Jason Fox, Promoted to Senior Associate / Construction Administration Leader
- Michael Ochoa, AIA, Project Manager, Promoted to Senior Associate
- Chase Percer, AIA, Associate, Promoted to Design Technology Leader
- Christopher Wood, IIDA, NCIDQ, Interior Designer, Promoted to Associate
- Tamara Goff, CPSM, Principal, Transitioned Role to Director of Communications & Brand Experience
- Dana Ramsey, CPSM, Associate, Promoted to Director of Marketing
- Paul Towery, AIA, ICCC, Senior Associate, Promoted to Codes & Compliance Leader
- Morgan Streitmatter, Promoted to Human Resources Manager
- Patty Sprecco, Promoted to Human Resources Coordinator
- Leah Goodwin, Promoted to Practice Operations Facilitator
HBG Designer Named an Emerging Leader of Gaming
HBG San Diego Interior Design Leader Alexandra Milkovich has been named a ‘40 Under 40’ Emerging Leader of Gaming. The ELG 40 Under 40 is presented by Global Gaming Business and The Innovation Group, and supported by IAGA and Regulatory Management Counselors.
Creativity through Collaboration
Alexandra Milkovich, Senior Interior Designer, HBG Design
With a master’s in interior architecture and product design, 13 years of diverse interior design experience, and an impressive portfolio of high-profile projects, Alexandra Milkovich has achieved incredible success in her tenure as the senior interior designer at the San Diego office of HBG Design. Her natural leadership abilities, creativity and inquisitiveness have put her on a straight trajectory towards excellence.
Throughout her career, Milkovich has led designs of casino, hotel, and food & beverage venue experiences for gaming and entertainment clientele on the West Coast and nationwide. She was instrumental in creating the initial design concepts for the first-ever Rock and Brews Casino in Oklahoma and led the design of Sycuan’s vintage-industrial inspired Rank + File restaurant and bar during the $220 million expansion and renovation of Sycuan Casino Resort outside San Diego.
Now the lead designer of several casinos, hotel, and food and beverage experiences for HBG Design clients across the country, Milkovich is thankful for the wealth of experience her work has provided her.
“Every project has its own challenges and opportunities,” she says, “and being in the middle of those experiences has directly contributed to my knowledge and growth in the industry.”
With her passion for “creating successful pathways to final interior design solutions,” Milkovich believes that truly thoughtful and impactful interior design is founded on comprehensive research and a strong understanding of the client’s brand, market, and project goals. Having extensively studied restaurant operations and designs, Milkovich describes her approach as promoting “bold design balanced with thoughtful moments where the eye can rest.” She has also pursued her passion for the culinary arts through food blogging that highlights unique dining venue designs and beautiful plating designs.
“Entertainment and hospitality design is an ever-evolving industry,” Milkovich explains. “We are always learning new things no matter how much experience we have under our belts.”
Collaboration and mentorship are also crucial to success in Milkovich’s view, and both have been a large part of her career in the past and moving forward. She lauds her own mentor, previous ELG 40 Under 40 honoree Emily Marshall, as “a hospitality and entertainment design guru who tends to have the answer for everything.” She credits Marshall as a tremendous advocate for her career aspirations with a talent for creative problem-solving and a wealth of design experience.
Now Milkovich herself has become sponsor to her entire interior design team at HBG’s San Diego office, meeting with each team member one-on-one quarterly to help discuss ways to creatively achieve their career goals. She believes these individual meetings are essential to building strong relationships and achieving both individual and company goals.
“I truly love to see people succeed, and I try my best to help them meet their goals in whatever way I can,” she says. “Everyone has good ideas, no matter their level or years with the firm, and we want to give each team member a voice. When people truly feel good about a design or career direction, they make a greater effort to succeed.”
To the up-and-comers in her industry, Milkovich offers this advice: be patient, and really take the time to listen to your colleagues and take advantage of their expertise. “Get comfortable with the uncomfortable,” she advises. “You will never move up in a career without pushing yourself outside your comfort zone.” —Rae Berkley is an analyst with The Innovation Group
Alexandra, along with other honorees, were celebrated at G2E 2022 and are profiled in the October issue of Global Gaming Business magazine.
Spotlight on HBG's Emerging Professionals Studio
A discussion with HBG Design’s Emerging Professional Studio (EPS) Leader and recently licensed architect, Ryan Callahan, AIA
Ryan, as the new leader of HBG’s Emerging Professionals Studio (EPS), can you give us some background on the program?
While my involvement in the Emerging Professionals Studio began five years ago, HBG Design’s EPS program was conceived about 15 years ago as a group led "by EPs for EPs", providing opportunities for leadership experience within the firm at an early career stage.
The EPS originally focused on helping emerging architecture professionals through the AXP architecture licensure process and also provided opportunities for team building. The program has evolved to serve expanded EP career needs, including welcoming HBG’s interior designers into NCIDQ licensure study while also focusing on individual leadership development.
As a practice that integrates architecture and interior design to create hospitality design experiences, it was imperative that the EP Studio evolve to support the way our firm works and collaborates. Architects and interior designers have different licensure requirements and different ways we approach a project based on the nature of our disciplines, but we share similar goals and many commonalities, which are incorporated in the EPS program.
Our EPS today is rooted in the idea that emerging professionals desire structure in working towards licensure, but also want the flexibility to easily modify the pace of their journey as their personal or professional life changes. Mentors play a key role in helping EPs find their path individually and as a group, actively developing support strategies and needed resources for licensure in ways that matter most to each individual in their particular stage of development.
How did you become a leader of EPS?
I had just passed my remaining Architectural Registration Exams (AREs) a few months before Nathan [Peak, HBG’s Practice Leader] asked me to lead the EPS group. I think he asked me specifically because I was newly licensed, but also because I was part of HBG’s pre-Covid EPS program culture. As our workplace returned to the office, we all wanted to find ways to reengage our EPs into a group-learning mindset and provide the kind of supportive group environment that we had before the pandemic, and had been missing for over two+ years. Covid was so disruptive to everything, to the way we do things, even to my own growth. I entered and came out of Covid in a different phase of life. A lot of things changed. For example, I was just newly married entering Covid. When we went into work-from-home mode during this weird, sort of hyperbolic isolation, I came back to the office as the father of two boys. Now, I’m more aware of the level of involvement that people in different stages of life can have after work hours, but I’m also more focused.
And, of course, I could not lead EPS without others. In our Memphis office, Chris Wood is co-leading on the interior design side. And in our San Diego office, architect Nathan Blair and interior designer Alexandra Milkovich are leading the local EPS activities.
How has the EPS changed since you started?
For the first two years of my involvement in EPS, we had about 20-30 EPS members. It seemed like our EPS culture revolved around in-person knowledge exchange forums, recreational sports, and group learning activities. Of course, the pandemic changed everything, and put a damper on group events. We are now recapturing that level of camaraderie and have a great EPS group and supportive firm culture. I am seeing our group involvement increase every month.
The “work-from-home era” did teach us how to become more technologically resourceful and interconnected across distances. With more variety of tools enabling us to work virtually, we were able to put study information at each EP’s fingertips. All HBG’s EPS study information was organized, cataloged by topic, and made accessible through our MS Teams cloud-sharing platform. I’m proud to say we didn’t let the pandemic become a huge obstacle to getting our EPs help. For me, the biggest hurdle was just getting started.
What’s new for the EPS at HBG Design?
EPS leadership has also been developing onboarding courses to help new hires become fully engrained and fluent in HBG’s design processes. This is the information they didn’t and couldn’t learn in school.
This is a bit like HBG’s version of the NCARB AXP program re-formatted into a series of lessons from seasoned professionals at the firm who each offer over 20 years of industry experience. These seasoned professionals lead regular meetings to share topics on the firm’s building processes ranging from codes to life-safety; space planning to hospitality design to sustainability to construction detailing - all supporting knowledge sharing and the path to licensure through ARE, NCIDQ and LEED testing.
“Knowledge of how something is constructed is very valuable. It doesn’t matter if you are selecting a finish or drawing a wall or designing a building. If you know how it goes together, it goes together better,” says Ryan.
Knocking out AXP experience hours quickly is everyone’s goal when they get out of school, because there are a lot of hours required! EPS continues to coordinate supplemental training, quarterly site visits/project tours, exam study sessions, and professional engagement with design industry organizations. And our project staffing tracks EPs who are actively pursuing licensure to connect them with needed AXP hours.How are EPS participants given a voice?
Everyone in the EPS group is empowered to initiate a discussion, lead an event or portions of a group project, or given freedom to implement a new process they feel passionate about and that will lead to growth of their peers and colleagues.
Weekly ‘Coffee + Collaboration’ mornings offer an all-employee open platform to initiate design discussions based on active project reviews to help inform the general direction of design or seek input on how current projects could be improved. EPs and student interns work together as valued project team members, gaining exposure to design challenges as well as opportunities to exchange ideas. They get a lot of encouragement to add their input in project design critiques in an environment where every voice is respected. This adds to EP’s experience in acquiring increasing levels of hands-on design leadership and really finding their voice.
We also have a number of international AIA members and EPS gives them a road map to licensure in the U.S. after becoming licensed in another country. The EPS is really benefiting from the variety of viewpoints and experiences of our EPS members. They each bring different approaches and well-rounded perspectives to the group.
Is EPS all business?
Career fulfillment is heavily dependent on engagement with co-workers. Now that we are MOSTLY out from under the pandemic, I think it’s important for the EPS to continue promoting relationship building and providing bonding opportunities among co-workers and within the EPS. These group experiences build an authentic sense of camaraderie that builds trust and makes the work experience much more inspiring and positive.
From painting parties to kick-ball and indoor soccer teams; group nights and happy hours at new restaurants to family-centered outings, EPS is actively improving our post-Covid in-person firm culture and making the firm a stronger, more dynamic organization.
HBG Design Ranks 'Top 10' with BD&C
We are excited to announce our placements in Building Design & Construction Magazine's Top Hospitality and Entertainment Design Firms List for 2022:
HBG Design is #6 on list of Top 120 Hospitality Sector Architecture + AE Firms for 2022, BD&C Magazine!
and
HBG Design is #3 on list of Top 20 Casino Architecture + AE Firms for 2022, BD&C Magazine!