Hospitality Design Giants: HBG Design Shines
Ranked among the Top 5 Hospitality Design Giants in the Nation by Building Design+Construction, HBG Design continues to soar.
With a record-breaking 552 AEC firms contributing data to BD+C's 2023 Giants 400 Report, our spot in the prestigious list showcases our unwavering commitment to excellence in the realm of hospitality design.
Over the years, we've steadily ascended the ranks of the Top 10 Hospitality Design Giants, going from #7 in 2020 to an impressive #5 in 2023. Our journey signifies our remarkable history and consistent success.
A History of Excellence
Founded in 1979, HBG Design has remained a premier hospitality design firm. Our team, comprising more than 100 professionals specializing in architecture and interior design, excels in creating exceptional hotel designs, resorts, and gaming and entertainment venues.
We've contributed to over 30,000 hotel rooms and have developed more than 35 million square feet of gaming and entertainment spaces, food and beverage establishments, hotels, conference facilities, event spaces, and retail areas in the last two decades. Our enduring influence underscores our commitment to setting industry standards in hospitality design.
Exploring Recent Projects
Our most recent work consists of a diverse array of unique hospitality design experiences, with each one showcasing our ability to seamlessly blend creativity with functionality.
Located in South-Central Oklahoma, this 16-story, 304-key Spa Tower radiates contemporary elegance and invites guests to a 230,000 square foot realm of tranquility and indulgence.
Spanning over 5 ½ acres, this meticulously designed pool complex offers a variety of pools, private cabanas, and amenities for relaxation and entertainment.
This 23-story glass hotel stands as a testament to the Pokagon Tribe's rich heritage. The 317-key hotel, 82-suite hotel, Cedar Spa, and conference and events expansion celebrate culture and the natural elements of native lands.
Designed in Memphis, Tennessee, this upscale Caption by Hyatt hotel offers a dynamic hospitality experience with a neighborhood feel, reflecting the spirit of the community.
Our consistent presence on the Building Design+Construction Giants 400 list is not just a reflection of our past success but a promise of what lies ahead. Our commitment to delivering excellence in hospitality design remains unwavering.
Chris Wood Named an Emerging Leader of Gaming 40 Under 40
Chris Wood, a lead interior designer and key member of HBG Design, has been honored as an Emerging Leader of Gaming in the prestigious 40 Under 40 program. Organized by The Innovation Group and Global Gaming Business magazine, this recognition celebrates outstanding professionals under the age of 40 who have already left a significant mark on the casino gaming sector. Chris Wood's contributions and leadership exemplify the innovation and excellence driving the industry forward, making him a deserving recipient of this esteemed distinction. Click here to see the full list of nominees.
Alexandra Milkovich Named a 2023 Influencer of Architecture & Design
Our warmest congratulations go out to Alexandra Milkovich, IIDA, NCIDQ, an Associate and Senior Interior Designer at HBG Design San Diego, for her recent recognition as a 2023 Influencer of Architecture and Design by the San Diego Business Journal!
Alexandra Milkovich, IIDA, NCIDQ, is Associate / Senior Interior Designer at HBG Design. An award-winning hospitality and entertainment industry market leader and an enthusiastic member of San Diego’s design community, Alexandra was a 2022 ‘40 Under 40’ Emerging Leader of Gaming and served on the 2023 SpArc thought leader roundtable. Over her 14+ year career, she has crafted an impressive project portfolio, including Sycuan Casino Resort, Caesars Entertainment, and the Premier Rock & Brews Casino and restaurant.
Spotlight on Alexandra Milkovich: A Rising Star in Interior Design
A Passionate Design Enthusiast
Alexandra Milkovich is not only a talented designer but also a passionate member of San Diego's design community. She's actively engaged in thought leadership, serving on SpArc Interiors' industry roundtable in 2023 and contributing her expertise to the Southern California Chapter of the International Interior Design Association (IIDA).
A Rising Star in Hospitality and Entertainment Design
Alexandra's impressive journey includes being named a '40 Under 40' Emerging Leader of Gaming in 2022 by Global Gaming Business magazine. Her influence extends to high-profile casino and hotel projects, as well as unique food and beverage venues both locally and nationally. Alexandra's dedication to understanding restaurant operations and product design through food blogging sets her apart in the industry.
Designing Experiences Worth Remembering
One of Alexandra's standout accomplishments was leading the interior design of the $226 million transformation of Sycuan Casino Resort in El Cajon, CA, where she brought four-diamond resort elegance to life. Her creativity also shines through at venues like Rank + File, a vintage-industrial craft brew house. Alexandra's expertise has not only elevated gaming establishments but also shaped the brand concepts for the premiere Rock & Brews Casino, Caesars Entertainment properties, and Eagle Mountain Casino, where she integrated cultural elements to create unique and targeted spaces.
Service Beyond Design
Alexandra's commitment extends beyond her design work. She's a sought-after expert, having served on the Practicum Item Writing Committee of the Council for Interior Design Qualification (CIDQ), where she played a pivotal role in shaping the NCIDQ Practicum Exam. She's also been actively involved with the International Interior Design Association (IIDA) in both the Southern California and Dallas Chapters, earning recognition for her groundbreaking designs.
Alexandra’s dedication to her craft, commitment to thought leadership, and impressive portfolio make her a well-deserving recipient of the 2023 Influencer of Architecture and Design award from the San Diego Business Journal!
Creating Physical Connections: Sylvamo Global Headquarters
Sylvamo, a top global paper company employing more than 6,500 people worldwide, is focused on creating connections that only paper can foster. The company’s new global headquarters in Memphis, Tennessee, is designed to reflect its commitment to providing its employees with a balance of collaboration and privacy, a space with a strong sense of branding and cultural identity.
The clean, modern office design features a neutral color palette that allows the treescape views to shine as a major player in the design story.
Muted tones of Sylvamo’s signature purple brand color highlight key spaces. A large custom painting in the lobby features an abstract design that flows well with the connection to nature and the contemporary brand. The Sylvamo Global Headquarters regularly hosts international staff and visitors, and the office’s boardroom is equipped with an elegant white marble table and privacy measures for business meetings, including electronic frosted glass interior walls that can be clear or opaque depending on the level of privacy necessitated.
Light-Filled Work Spaces
A repeating baffled ceiling element runs from the entry lobby through office wayfinding paths and collaboration spaces to symbolize forward motion while echoing Sylvamo’s logo design.
A hint of industrial inspiration is provided from the open mechanical ceiling plane that serves to elevate the office height for an open feel.
Every Memphis-based employee has a universally sized workstation or semi-private office with adjustable height desks, and access to multiple open and closed collaboration spaces throughout the workplace.
Workstations are located along the exterior floor to ceiling window walls allowing light to permeate through the main spaces into the internal glass fronted offices at the nucleus.
In-Person Collaboration
Situated in an existing Class B office building, the office floor plan enables various open and closed workspace and collaboration zones for employees and leadership who work on hybrid office schedules.
Formal and Informal Break-Out Spaces
Because most employees work on hybrid schedules, the office space is designed to be highly collaborative with numerous styles of formal and informal break-out brainstorming and meeting spaces.
Each of the Sylvamo Global Headquarters' three floors contain a Work Cafe that honors the Memphis location, named Soulsville, Beale, and Graceland, respectively. These café hubs serve as central, informal gathering areas, providing counter seating and dining table seating, and can be opened to collaboration areas to accommodate events. These floating kitchenettes are located at the angular building’s end point and their geometric configurations help maximize space and flexibility during events.
‘Sip and Print’ stations are the office’s printer kitchenette break out spaces. Each ‘Sip and Print’ is centrally located for ease of access and wayfinding for guests.
Unveiling a Tranquil Oasis: WinStar's Spa Tower
Nestled amidst the allure of undulating hills, rolling waters, and the natural setting of South-Central Oklahoma, the captivating new 16-story, 304-key Spa Tower at WinStar World Casino and Resort emerges as a haven of respite and escape.
Merging contemporary elegance with upscale appeal, this boutique-style hotel tower extends an irresistible invitation to guests, transporting them to a 230,000 square foot realm of unrivaled tranquility and indulgence that pays homage to the region’s beauty through its design.
Site Design Inspiration
Drawing inspiration from the breathtaking scenery of the Red River, at the border between Oklahoma and Texas, natural hues and contemporary style converge in the lobby, flowing seamlessly throughout the public spaces.
Throughout the tower, warm wood tones, sleek stone, and metallic accents create a feast for the senses. Stepping into the lobby, the layered composition of different materials and textures adds visual depth and dimension, inviting guests to explore and engage with the designed experience. Axminster carpet ion the lobby features an abstract design of the site’s topography.
As guests venture beyond the lobby, they discover a sanctuary of comfort and relaxation within the guestrooms and suites. Guest rooms draw their inspiration from the rolling plans in display outside the tower’s windows.
Incorporating the latest in immersive spa and wellness trends, the WinStar Spa is a hallmark of modern leisure design. The two-level spa features communal aquathermal bathing and touchless technology, with a size and scale designed to attract customers from nearby Dallas/Ft. Worth and Oklahoma City urban markets. Continuing the fluid aesthetic of the Spa Tower, the WinStar Spa’s design is regional and contemporary, reflecting the texture and form of the local geography in its carpet pattern and overall materiality.
"
AIA TN Conference 2023: Our Top 5 Moments
1. Excellence Shines at the AIA TN Conference: Showcasing HBG Design's Impact
The recent AIA TN Conference held in our hometown of Memphis was not just an event; it was a testament to the indelible mark that HBG Design continues to leave in our local design community. As the conference unfolded at the Hyatt Centric Beale Street – designed by HBG Design – the resonance of our team's commitment to innovation, diversity, and professional growth reverberated throughout the event.
2. Nurturing Emerging Professionals: A Prestigious Acknowledgment
HBG Design was honored to be recognized as an Emerging Professionals Friendly Firm at the conference. This prestigious award underscores our dedication to creating nurturing environments that foster the growth and development of emerging talents within our industry. As firm believers in the power of mentorship and professional development, we are humbled to receive this recognition.
3. Diverse Voices Resound: Carmen Fluellen Jr. & Jeanne Myers Featured in 'Say it Loud' Exhibition
The "Say it Loud" exhibition celebrates the invaluable contributions of diverse designers, architects, engineers, and planners, amplifying their voices and experiences within the architecture and design fields. HBG Design team members Carmen Fluellen and Jeanne Myers were featured in this year's exhibition.
Carmen Fluellen
Carmen Fluellen's contributions have been pivotal in the development of notable projects such as the new 23-story, 317-room Four Winds South Bend Casino Resort in South Bend, Indiana, and the impressive $44.5 million, 155,600 SF Hyatt Centric in Memphis, Tennessee. His expertise was also key in the master planning of the proposed 85-acre, multi-building BLP Film Studios complex in the Whitehaven area of Memphis, Tennessee. This ambitious project is set to become the second largest African American-owned film studio in the U.S.
Carmen's commitment to excellence extends beyond the project site, as seen through his involvement with the National Organization of Minority Architects (NOMA) Memphis Chapter and his leadership in our Emerging Professionals Studio (EPS) program.
Jeanne Myers
Jeanne's dedication to architecture and design is paralleled by her deep involvement with AIA Tennessee. Serving as the current AIA Tennessee Treasurer since 2020, Jeanne's leadership has played a pivotal role in the organization's success. Her commitment extends to the AIA TN Conference on Architecture Committee, where her innovative ideas have led to the creation of meaningful engagement opportunities for fellow professionals.
An embodiment of mentorship and support, Jeanne champions the achievements of emerging professionals through her leadership in the Newly Licensed Award since 2013. Jeanne's dedication to supporting the growth of young professionals and her commitment to fostering a sense of belonging within the architectural community are truly inspiring. Jeanne's journey also extends beyond her professional involvement to her feature in the "Say it Loud" exhibition.
4. Celebrating Achievement: Ryan Callahan's Architectural License
HBG Design's Ryan Callahan was recognized at this year's conference for achieving his architectural license. The architectural license is not merely a piece of paper; it represents years of hard work, continuous learning, and a relentless pursuit of excellence. It embodies a profound understanding of the built environment and the impact that architecture has on shaping communities and enhancing lives. The HBG Design Emerging Professionals Studio thrives on mentorship, collaboration, and the exchange of ideas, and Ryan’s success is a reflection of these principles in action.
5. Embodied Excellence: The Guest House at Graceland Tour
As the conference unfolded, attendees were offered a unique opportunity to delve into one of HBG Design's remarkable Memphis projects – The Guest House at Graceland. This tour showcased the marriage of design innovation and cultural resonance that defines our work. The Guest House at Graceland exemplifies our commitment to crafting transformative design experiences.
Embark on a New Era of Resort Amenities: Introducing the Cascades Pool Complex
WinStar World Casino & Resort Redefines Luxury and Entertainment with a Transformative Outdoor Oasis
The Cascades pool complex, the newest casino amenity at WinStar World Casino and Resort in Thackerville, Oklahoma, emerges as an expansive outdoor retreat for relaxation and entertainment.
Spanning over 5 ½ acres, this meticulously designed pool experience encompasses a series of six exquisite pools, varying types of private cabanas, and seven distinct buildings accommodating bars and lounges, food and beverage and guest services, and retail. Every amenity has been thoughtfully positioned to maximize sunlight and water access and lounging, while offering ample shaded space for social interaction.
Site Design Inspiration
Inspired by the mesmerizing forms of ocean currents and naturally shaped archipelagos, the design of the Cascades pool complex is formed by organic, curvilinear shapes that adjoin to provide intimate lounge and cabana spaces in between. The graceful lines and grotto-like edges of the pools create a sense of harmony and serenity, while white cast stone edging and white and gray integral colored concrete surfaces with a textured salt rock finish offer cool and durable surfaces to help ensure guest comfort and enjoyment. Set within lush landscaping and winding pathways, a multi-level site design creates zones of personalization and exclusivity, whereby the ground level pool experience is maintained for families, and mid-tier and upper tier experiences are reserved for ages 21+ and for VIP guests.
"
HBG Dives into the Trend: Pools and Spas at Casino Hotels
See full article in Casino Style Magazine: Everybody into the Pool!
Everybody into the Pool!
More and more, operators are looking to pools and spas to impress their guests. Let’s dive into the trend.
The resort pool has reached its utopia, perhaps best demonstrated by the Circa Stadium Swim, at the Circa resort in Downtown Las Vegas.
There, guests don’t simply loll by the pool. They slide into poolside boxes, water couches, daybeds and lower cabanas. They sip drinks, watch the big game and participate in fantasy-football parties. Massive 40-foot high-definition screens reach skyward, while six pools on three levels augment the luxury experience.
Welcome to the crossroads of luxury, decadence and affluence. Does anyone even want to go swimming anymore?
Stadium Swim is just one example of the surge in pool and spa construction at casino hotels. Besides exuding luxury, they make room for shared experiences. Beverages, saunas, salons and hot tubs are valued amenities, keeping guests happily on property.
Just Say ‘Ahh’
“Spas are an increasingly popular antidote for our stressful world,” says Emily Marshall, IIDA, interior design director and principal at HBG Design. “The more harried life becomes, the more guests are seeking a serene and rejuvenating spa experience.”
The modern spa retreat “is less about opulence, and more about wellness and the way a space makes the guest feel—with more authentic, contextual, holistic design features and smart technology integration that produces distinctiveness and differentiation for the resort.”
HBG Design has created pool and vitality pool environments that connect to the spa, to food-and-beverage venues and to other special events, Marshall says. “These pools are activated for entertainment, integrating dining and beverage service opportunities as separate revenue generators.”
Event-connected pools include the rooftop pool environment at Four Winds South Bend Casino and the Indoor Pool and Events Complex at Gun Lake, now under construction.
“Spas are typically set apart from the gaming amenities as a space for guests to quiet the outside noise and reconnect with themselves,” says Landon Shockey, ASID, HBG’s lead interior designer and spa design specialist. “Successful spa design enchants and indulges all five senses, while emphasizing wellness and presenting experiences that nourish the soul.”
F&B offerings range from café-style light fare and healthy options to seasonal dishes that emphasize the healing benefits of ingredients. Knowing the customer demographic in the specific market often dictates how much of a driver food and beverage becomes in relation to the spa experience.
“We’re also seeing a trend in the design of larger VIP suites that accommodate spa services,” Shockey says. “These suites provide a secluded escape for couples and small groups to partake in extended spa services all within their own private space.”
Healing Springs
The 8,000-square-foot Astral Spa at Oaklawn Racing Casino Resort offers a lush, contemporary take on the iconic Hot Springs bathhouse spa, Shockey says, “along with a relaxed nostalgic ambiance that frames each guest’s spa journey through a complete sensory wellness experience.”
Designed by HBG with the Arch Amenity Group and Design for Leisure, the attraction is the first major full-service spa to be designed and built in Arkansas’ famous “Spa City” in more than a century.
Marrying crisp modern lines with historic themes, the spa’s design celebrates the history of Hot Springs and Oaklawn’s thoroughbred horse racing. It features a dedicated 1,925-square-foot women’s spa and a 1,500-square-foot men’s spa, each with distinctly tailored parlors, dressing room areas and aqua-thermal lounges featuring vintage-inspired needle showers that recall historic bathhouses.
Unique hot/cold wellness circuits in the women’s and men’s areas allow guests to “heat, cool, rest, repeat” in vapor rooms, infrared saunas, ice lounges, vitality pools and thermal loungers. “The infrared saunas are the first of their type in the region,” says Shockey.
At the new 317-key hotel, spa and conference and events expansion at Four Winds Casino in South Bend, Indiana, guests are greeted with a “seamlessly beautiful display of contemporary design,” says Paul Bell, AIA, HBG principal and project manager. That look “flows through every space, with a celebration of the Pokagon Tribe’s rich heritage and the natural elements of their native lands,” he adds. “One of the most important cultural elements in this celebration is the red cedar wood that’s prominently featured throughout the property.”
The 10,000-square-foot Cedar Spa, designed by HBG with Blu Spa Consultants, offers a variety of traditional and unique spa therapies in a tranquil, biophilic space designed to fully embrace relaxation, well-being and healing.
Up on the Roof
The soothing experience originates at the spa entrance on the main promenade of the hotel, highlighted by an illuminated ceiling feature appearing as sunlight shining through a canopy of red cedar trees.
Ornate copper ceiling elements allow pockets of light to peek through, creating dancing shadows around the spa entry. Multi-colored lighting introduces serene color palettes into the space.
Floor-to-ceiling screening combines cedar planks mixed with copper blocking and color-changing lighting to create elegant wayfinding from the entry reception and retail area to the treatment corridors.
The unique layout of the spa allows each treatment area to be hidden from the next, granting each guest a private and personalized experience. Guests are guided through the river rock and stacked stone-lined main treatment corridor to reach their desired spa service.
“Perched on the third-floor VIP and hospitality suite level adjacent to the hotel’s new Edgewater Café bar and restaurant, the pool environment, with its large pool deck, lounge seating and hot tub, becomes an extension of this entertaining space,” says Bell. “The café and the rooftop pool are interconnected through clerestory windows and retractable glass partition walls.”
“While some resorts incorporate the pool environment into the spa experience, Four Winds South Bend has made its new rooftop pool deck a central part of their F&B, events and entertainment offerings,” Bell says. The entire third-floor level is dedicated to high-end VIP and hospitality suites that accommodate smaller intimate events, catered parties and VIP receptions.HBG Design is currently leading the architectural and interior design for the $300 million Phase 5 expansion of Gun Lake Casino in Wayland, Michigan, just south of Grand Rapids.
The Spa Retreat, featuring a spa pool and fitness center, will be located on the lower level of the new hotel expansion, with a palette inspired by nature in the region. The spa pool will offer a relaxing retreat away from the excitement of the casino.
Elevating Events at Four Winds South Bend
See full article in Casino Style Magazine: Winds of Change
Winds of Change
Ribbon Town Conference and Events Center - Four Winds South Bend Casino Resort
There’s a new landmark on the South Bend, Indiana skyline, and it’s awe-inspiring—a towering 23-story glass hotel that glows at sunset with a beautiful copper hue. But this impressive structure is more than a marvel of contemporary architecture; it’s a testament to the Pokagon Tribe’s rich heritage and commitment to providing guests with an unforgettable destination experience.
Four Winds South Bend Casino Resort recently cut the ribbon on an incredible 317-key, 82-suite high-end hotel, spa, F&B, rooftop pool and conference/ events amenity expansion adjoining its popular casino. Conference and meetings industry professionals will be especially thrilled by the new 24,000 square feet of state-of-the-art facilities designed to drive the conference market and soar above the competition.
Ribbon Town is the original Pokagon name for South Bend. This heritage is celebrated in the casino’s new Ribbon Town Conference and Events Center. Guests ascend from the main hotel promenade to the second-floor multi-purpose conference and events space via a dramatic vertical collection of escalators and stairs. Here, guests are treated to a stunning entry experience, complete with a vaulted ceiling and cove lighting wrapped in large copper ring ceiling accents. The theatrical chandelier of suspended metallic shapes is a nod to the region’s Kankakee River and the lily pads that float on its surface.
Designers skillfully blended culturally significant motifs and design elements, such as copper, red cedar wood, birchwood and natural stacked stone to bring guests and visitors closer to the Pokagon Tribe’s heritage and native lands. The event center aesthetic mimics a sunset’s reflection on rippling water, with warm amber, gold, and deep violet hues in lighting fixtures, furnishings, and in the abstracted river pattern of the custom carpet. Stylish wood detailing, neutral accents, and copper accent trim on walls and columns add just the right finishing touches to enhance the venue’s exclusive aesthetic.
The 24,000-square-foot multi-purpose events center features a 10,000-square-foot ballroom with seating for 800, a banquet kitchen and 16 flexible meeting rooms. Expansive windows along the event promenade filter abundant natural light to pre-function spaces with two bars, a lounge seating group, a business center, and an outdoor terrace.
The entire third-floor level is dedicated to elegant VIP and hospitality suites with more intimate venues to host catered parties and VIP receptions. Each suite exudes comfort and approachable luxury, with access to outdoor terraces, some with dedicated whirlpools.
The suites are distinguished in either lighter feminine or darker masculine contemporary design aesthetics and equipped with serving bars, dining room nooks and a Quartzite-wrapped fireplace. Lavish living rooms and bedrooms are accented by furnishings upholstered in velvet and genuine leather, 100 percent wool inset carpeting, coffered and coved ceilings, classic wood paneling and natural stone and wood detailing.
The expansion represents Four Winds’ second phase of growth in South Bend. The design team worked closely with the tribe to help ensure the design flowed cohesively with the Phase 1 casino. A beautiful blend of contemporary architecture and cultural heritage, upscale design and broad mix of entertainment options will offer guests and visitors an exceptional event experience, raising the bar in the region’s conference and meetings industry.
OWNER: Pokagon Tribe
ARCHITECTURE AND DESIGN: HBG Design
HBG Thought Leaders Weigh In: Food and Beverage for Casinos
Food Fight
Which is the best addition to your casino—an original food-and-beverage offering, or a branded restaurant with a built-in following?
Despite our many differences in appearance, size, beliefs and dietary preferences, we share a common desire to enjoy good food and quality dining experiences.
In the context of casinos, operators want to procure and provide the perfect blend of food and beverage options to complement their properties and brands; contractors and designers want to build them on a grand scale; and of course, patrons want to enjoy the actual results. The process of selecting and refining that blend is daunting, however. Perhaps the first and most common question operators and architects must ask is whether to invest in an original venue or one with an established brand or celebrity association.
The calculus is like evaluating professional athletes before a draft—an original offering may be seen as a risk with a higher upside potential, whereas a branded operation may have a higher floor but less growth potential.
There’s no one correct answer. A successful dining experience is dependent on service and execution, not a particular name or brand, and there is a litany of good and bad examples for each. Operators also differ in their particular preferences.
As commercial and tribal operators expand and renovate their brick-and-mortar holdings, the debate between branded versus original dining options has more voices and considerations than ever.
Bolstered by Big Names
Opening a new restaurant, in a casino or elsewhere, carries a lot of risk, perhaps more than any other type of development. Thus, branded venues most often represent the safer option because of their consistency. An established platform checks a lot of boxes, which is enticing for operators focused on providing swift returns on investment. They also come with their own costs—mainly in the form of licensing fees—but the expansion of numerous franchises and chefs around the country would indicate that those costs are more than feasible.
“For a while it seemed like expensive branding fees were deterring the introduction of new branded venues into the casino resort,” Bacon continues. “But integrated branding appears to have made a comeback on an even grander scale and commitment.”
"In recent years, there has been continued interest in incorporating established F&B brands into the casino resort environment,” says Dike Bacon, principal at HBG Design. The concept of co-branding with high-profile chefs and companies is “gaining more traction with casinos as a means to broader market appeal and greater name recognition from an expanding customer base.One example of a brand that’s made extensive inroads in the casino space is Rock & Brews (R&B), a brew-pub chain backed by Rock & Roll Hall of Famers and KISS frontmen Gene Simmons and Paul Stanley. According to R&B CEO Adam Goldberg, the company, formed in 2010, already boasts a total of 23 locations throughout the U.S., partly thanks to the popularity of the associated artists.
“Having the celebrity stamp of approval means our brand is proven and successful,” Goldberg notes. “With our extensive years in the hospitality industry, we are operators first. Casinos can benefit from our operational expertise, from menus to playlists to art packages and built-in marketing opportunities with other rock stars.”
Alexandra Milkovich, senior interior designer for HBG who helped design the R&B Casino and Restaurant in Braman, Oklahoma, echoes this point. “Having a celebrity name attached to a property is, of course, a great marketing tool for a casino owner,” she says, adding that celebrities and franchises “have a large following of people who want to be part of the next big ‘thing’ in the industry.”
Location, Location
Of all the factors that influence the F&B decision-making process, two are perhaps most important: the location of the venue within the casino and the size of the casino itself. Often, these details will help the process shake out—or, as R2A’s Ruiz puts it, “you can start to peel the layers off the onion.”
“It really varies,” he says. “And what I mean by that is the size of the property—does it have three to five outlets, or does the property have 15 to 20 or 25 or more food-and-beverage outlets? How large is the property? That’s where these things start.”
Renovations and expansions of existing spaces are more common than brand-new builds, which means that casinos often have a predetermined space in which to fit a venue, and there are do’s and don’ts that correspond to that scenario.
As Cuningham’s Houck says, “One of the bigger questions is, what do you want to fill if it’s a large casino? It’s kind of like 101—you don’t put a Mexican place next to another Mexican place. So there is a sense of looking at what’s needed.”
Additionally, changes in patron preferences can make certain concepts outdated, and renovating can allow operators to “remain responsive to changing market conditions and new branding opportunities and to refresh a property’s offerings,” says HBG’s Milkovich.
Casinos big and small are like mini-ecosystems, constantly trying to find the best flow, the best integration of amenities and gaming. As such, companies will vary in their brands and tastes (no pun intended), and architects and designers will work to keep pace with those changes.
“Different clients and different properties have different techniques or theories behind it,” SOSH’s Sochocky explains. “Some clients we work with actually like their top restaurant all the way at the back of a casino, so they can draw people through the casino floor to get to it. Some of our clients like it at the front door… Their gaming floor also has a lot to do with it. It does become a little bit of a game of real estate.”
Regardless of the type of venue, it’s clear that the true beneficiaries are the patrons, the ones who get to fully enjoy the experiences that operators, designers and architects work so hard to create. A truly successful venue is one that can satisfy its target audience, again and again and again.