Four Winds South Bend: Casino Foodservice
From Foodservice Equipment & Supplies Magazine
By Donna Boss
December 01, 2023
The owners of Four Winds Casino wanted to expand its gaming to accommodate more guests at peak times. Casino leadership also wanted guests to have a multiday experience that included staying at the hotel and visiting the restaurants and spa. In addition, a conference center was added to accommodate businesses and groups to host meetings and other events.
Four Winds Casino South Bend opened on Jan. 16, 2018. In 2022, the casino expanded to 98,000 square feet, and at the same time the gaming floor included 1,900 slot machines. On March 1, 2023, the hotel, outdoor pool, Cedar Spa, Edgewater Café, and Ribbon Town Conference and Event Center opened.
“The external and internal property design integrates tribal cultural references and symbolism with contemporary details to achieve the elegant lodge style now synonymous with the Four Winds brand,” says Paul Bell, AIA, principal/project manager, HBG Design, Memphis, Tenn.
Situated on the third floor, the Edgewater Café serves as the hotel’s main restaurant and provides food and beverages for the adjacent outdoor rooftop pool area.
“Natural light streams through clerestory windows and a retractable glass partition wall that connects to the pool atmosphere,” Bell says.
Glass-enclosed fireplaces extend from the glass partition wall into large skylights, providing guests with views of the towering hotel above and a vertical ribbon light show in the evening.
“The restaurant mingles a multicolored textural tile accent wall, stone, and wood detailing into the warm contemporary palette,” says Joseph La Vallee, lead interior designer, HBG.
One main challenge the Edgewater Café project team faced was fitting the kitchen below a hotel tower that required many structural columns for support. “Therefore, we aligned the traffic aisles for the servers and chefs with space between the columns,” says Trish Jass, senior operations project manager, Rippe Associates, Minneapolis.
“We also made use of some oddly spaced areas for the dish room and storage areas,” says Mike Wrase, senior project manager, Rippe Associates. “Another challenge, the exhaust hood in low ceilings, was addressed by installing an exhaust hood that is shallower and deeper than it would have been with higher ceilings.”
After menu items arrive at the hotel/event center dock, staff bring them through the back of the house to elevators and up to the third-floor kitchen, which contains a walk-in cooler, a walk-in freezer and dry storage. Storage areas reside at the back of the kitchen, so the food can flow forward toward the customers.
Staff take trash and materials that can be recycled from the third floor down the back-of-the-house elevators to the dock.
Caption by Hyatt Wins 2023 Fay Jones Alumni Design Citation Award
HBG Design is pleased to announce that the Caption by Hyatt Beale Street in Memphis, TN, is the recipient of the Citation Award for Historic Preservation / Interior Design from the 2023 Fay Jones Alumni Design Awards competition.
The 136-room Caption by Hyatt Hotel in Memphis, Tennessee marries the 144-year old facade of the Wm. C. Ellis & Sons Machine Shop with a contemporary hotel design. The structure attempts to elevate the awareness of the Machine Shop facade to the status of artifact, in which the highly detailed ornamentation and lost construction technique, original to the year 1878, can be observed and appreciated by both the project's guests and the urban visitor.
The Machine Shop facade along Front Street also acts as a passive functional design element, aiding the lower public levels of the project as a shading device, minimizing the impact of the harsh morning sun. Situated behind the facade is an outdoor courtyard space in which guests can understand design relationships between the old and new elements, as the lower level fenestration and elevation heights of the new design are strategically articulated to mimic the historicity of the existing condition.
The public amenities include a coffee and liquor bar, grab and go market, gallery, outdoor urban courtyard, fitness center and meeting spaces. The first level of hotel rooms is elevated to the parapet of the existing Ellis facade, respecting both the historic elevations and allowing guests to peer into and over the facade deeper into the city.
Reflective of the brand’s eclectic contemporary-meets-urban industrial aesthetic, the interior features open light-filled spaces with a strong industrial flare. The property combines a layering of historic structural elements like exposed brick and original wooden beams, vibrant colors, textures, and hand-painted murals that nod to the storied city it calls home.
The heart of Caption by Hyatt Beale Street Memphis is Talk Shop, the brand’s re-imagined arrival experience where guests enjoy a multi-functional welcome area, all-day lounge and workspace, coffee shop, eatery, grab-and-go artisanal market and cocktail bar. Energy reverberates throughout the colorful space, which was designed to encourage social interaction– a place to eat, drink, and connect – inside, and outside at the adjoining beer garden courtyard. Open to the street’s pedestrian walkway, the expansive patio is uniquely housed within the building’s historic façade in a way that allows guests to fully engage with the active downtown neighborhood.
Eclectic personality and industrial-inspired design continue to the guestrooms, which feature re-purposed non-traditional materials, bold colors, contemporary fabric patterns, and quirky Memphis-inspired graphic wallcoverings. Modular closets and work-play lounges with accessible power outlets allow guests to work, eat and relax separately from the sleeping area.
A Solid Decade as a BD+C Hotel Design Powerhouse
HBG Design is honored to share that the firm has once again been ranked among the Top 5 Hotel Design firms in the Nation by Building Design + Construction Magazine’s Giants 400 Survey. This milestone marks a decade of unwavering commitment to excellence, as a Top 10 ranked hotel design giant since 2012. See the full Hotel Giants List.
A Decade of Consistency:
For ten consecutive years, HBG Design has been a force to be reckoned with in BD+C's Hotel Architecture Firms survey. Our consistent presence in the top 10 is a testament to our ability to navigate the evolving landscape of hospitality design trends, client expectations, and industry dynamics while maintaining an unwavering commitment to innovation and quality.
Navigating Change with Precision:

As a BD+C Hotel Design Giant, HBG Design has not merely adapted to change; we've embraced it with precision. Our designs reflect an understanding of the dynamic nature of the industry, ensuring that each project remains not just relevant but a trailblazer in its own right.
Client Trust: The Cornerstone of Our "Design Giants" Status:

At the core of our ‘Design Giants’ status is the trust and satisfaction of our clients. HBG Design’s client-centric approach, a hallmark of our success, ensures that every project is a collaborative journey, resulting in designs that not only meet but exceed expectations.
Team Synergy and Expertise:
The journey to becoming a BD+C Hotel Design Giant is a collective effort, and our talented team at HBG Design stands at the forefront. Architects, designers, and support staff collaborate seamlessly, bringing forth their expertise to craft spaces that tell unique stories and elevate the guest experience.
Looking Forward to the Next Decade:
As we celebrate a decade of excellence at the top of the BD+C Hotel Design Giant charts, HBG Design is geared up for the next chapter. Our commitment to designing experiences remains steadfast, and we look ahead to setting new standards, exploring innovative avenues, and continuing to be a giant in hotel design.
Celebrating 9 Years of Excellence: HBG Design Named Top Workplace
We are thrilled to announce that HBG Design has once again secured its place among Memphis's Top Workplaces, marking an impressive 9-year streak of excellence! This recognition by the Commercial Appeal is a testament to our unwavering commitment to cultivating a workplace that values collaboration, innovation, and the well-being of our incredible team.
A Legacy of Workplace Excellence
For nearly a decade, HBG Design has been honored as a top workplace, a distinction that reflects the dedication and passion of our outstanding team members. This achievement is a source of immense pride for us, and it speaks volumes about the positive and inclusive culture we've worked hard to create.
Thank You to Our Amazing Team
Our success is a direct result of the hard work and talent that each team member brings to HBG Design. We extend our deepest gratitude to our exceptional employees who contribute their skills, creativity, and enthusiasm every day. Your commitment is the cornerstone of our success, and we are grateful to have such a remarkable team driving our continued growth.
Recognition from the Commercial Appeal
We are honored to receive this recognition from the Commercial Appeal, a respected source for news and insights in our community. Being listed among Memphis's Top Workplaces is not just an accolade for us—it's a celebration of the positive work environment we've collectively built.
A Commitment to Continued Excellence
As we celebrate this milestone, we are more committed than ever to maintaining a workplace that inspires, supports, and empowers our team members. Our journey doesn't end here; it's a continuous pursuit of excellence, growth, and creating a workplace where everyone feels valued.
Join Us in the Celebration
Join us in celebrating this incredible achievement! Follow our journey on social media, and stay tuned for insights into what makes HBG Design a top workplace in Memphis.
Thank you to our dedicated team, the Commercial Appeal, and our community for supporting us on this remarkable journey. Here's to many more years of success, collaboration, and a thriving workplace culture at HBG Design!
Explore the list of Memphis's Top Workplaces on the Commercial Appeal website.
Announcing Our New Senior Associates and Associates!
Announcing our new 2023 staff promotions! HBG Design is proud to announce that seven established HBG employees have been elevated to the positions of Associate and Senior Associate at the firm. This announcement marks another step forward in HBG Design’s strategic plan to grow its next generation of leaders, ensuring our practice's longevity far into the future.
These seven individuals have each demonstrated leadership, not only in their role but, perhaps most importantly --- in the way they create an environment where others in the firm can learn, grow, and contribute great things.
These newly elevated employees foster ingenuity; they listen, teach, and invest in themselves to grow and develop those who work with them. That is the truest mark of a leader – to heed the calling not only to reach for excellence on your own but to have the desire and ability to create opportunities for others to thrive.

Announcing our new Associates:
Thor Harland, AIA, Associate / Lead Architectural Designer
Thor has created a significant impact on the design narrative at HBG Design. Inspired design is at the heart of our purpose; Thor embodies this ethos with a depth that resonates. Thor's distinctive, lyrical approach to design serves as a pivotal force. His work embodies elegance and simplicity; it is fluid and graceful, rich in concept, and steeped in contextual relationships that evoke a sense of place. Thor communicates design by telling visual stories, helping clients embrace the vision behind the design through artfully nuanced drawings and conceptual diagrams. He doesn't merely present design, he encapsulates a thoughtful dialogue that resonates with both architects and clients alike.
Wielding vision, innovation, and a steadfast commitment to advancing HBG’s position as an industry leader, Thor’s passion for design, spanning architecture to interiors, injects a holistic perspective into every project. What distinguishes him most is his ability to navigate beyond design constraints, composing solutions that are not only cost-effective but remain true to the overarching vision. Thor has been promoted to Associate at HBG Design. Congratulations, Thor!
Nathan Blair, AIA, Associate / Lead Architectural Designer
An integral part of our success, Nathan is expanding horizons in our San Diego office. Bringing people together while demonstrating an unwavering passion for design execution are Nathan’s superpowers. He’s helped transcend the miles between teams in different office locations by aligning everyone together and uniting our project teams across the continent.
Under pressure, he's the embodiment of professionalism and leads teams with contagious positivity. His influence doesn't stop at the end of the workday; Nathan represents HBG at local business and design community events participating in after-hours gatherings supporting The Downtown San Diego Partnership and Friends of San Diego Architecture. Nathan has been promoted to Associate at HBG Design. Cheers to Nathan's Achievements!
Tava Frazier, IIDA, NCIDQ, LEED AP, Associate / Interior Designer
Tava Frazier has been promoted to Associate at HBG Design. She’s not only a highly skilled leader, but she has an extraordinary ability to adapt to a variety of project roles and responsibilities quickly. She has a gift to see beyond the strict definition of a project role, and adjust her focus on what the project needs to be successful. One moment, Tava may be an Interior Design Project Architect, who takes the reins and leads as the project manager. Or, her role might be Interior Design Project Manager, who also juggles the responsibilities of a project architect.
Without exception, Tava always brings exceptional efficiency and commitment to her projects. A dedicated mentor, Tava advocates for those she sponsors, seeking out opportunities for junior staff to learn new skills, build deep industry knowledge, and shape an immersive career experience at HBG. Congratulations, Tava!
Morgan Streitmatter, Associate / Human Resources Manager and Memphis Office Manager
Morgan is the epitome of designing a career experience, showcasing versatility and excellence in diverse facets of operations, office management, and communications. Morgan's career journey has touched various aspects of our operations, and her impact has been transformative. As the senior member of our Office Management team, Morgan played a pivotal role in creating a unified "One HBG" office structure. Her dedication led to the implementation of consistent operating procedures and standards across all three nationwide HBG locations.
Morgan's shining moments come to life in her role as Human Resources Manager. Her business acumen and steadfast work ethic have not only helped foster a more positive work environment, but her empathetic leadership has also elevated each employee’s experience with Human Resources. Morgan's journey from being a part of the team to leading it is nothing short of inspiring. Her dedication, strategic vision, and commitment to excellence have propelled her into a leadership role where she continues to make a profound impact on our organization. Congratulations, Morgan!
Announcing our new Senior Associates:
Ferran Espin, AIA, NCARB, Senior Associate / Project Architect
As a Project Architect at HBG Design, Ferran leads many of the firm’s largest and most complex entertainment and hospitality projects. He conveys intricate concepts straightforwardly, instantly instilling confidence among his peers, clients, and consultant/contractor teams. Ferran has exceptional character and has earned the trust and attention of HBG clients due to his direct, composed communication and his prolific technical acumen. He is a driving force behind the delivery of recent large-scale HBG projects.
Ferran exemplifies project and people leadership at HBG. He has a flair for making personal connections and is a passionate, committed advocate for the growth of his team members. As a trusted mentor, Ferran is always seeking to educate and inspire others with wisdom imparted in a direct and soothing communication style. Congratulations, Ferran!
Dana Ramsey, CPSM, Senior Associate / Director of Marketing
With 10 national SMPS Marketing Communication Awards and 2 regional ADDY Awards under her belt, Dana contributes her 25 years of marketing and communication experience, insight, and creativity to HBG. Her strategic thinking and talent for creating compelling content and messaging have made a lasting impact on the firm.
Dana is infinitely curious and instigates meaningful change, perpetually seeking ways that add value to HBG’s processes. An intuitive, empathetic listener, her 18-year journey at HBG has been marked by an intense spirit of teamwork and collaboration as she guides the marketing team in the creation of high-impact promotional campaigns and effective project pursuit messaging. Congratulations, Dana!
Jeff Phipps, Senior Associate / IT Director
Jeff Phipps began his journey at HBG supporting a single office. Today, he's the backbone of three thriving offices nationwide, supporting over 100 team members. His leadership across all aspects of IT influences everyone and everything at HBG - from hardware to software, connectivity to cybersecurity. He's not just a troubleshooter; he's a strategic thinker, meticulously planning budgets, maintaining equipment, and ensuring our technology and infrastructure advance and are seamlessly integrated into our workflow.
Sometimes IT can seem like a never-ending rollercoaster, but Jeff maintains his signature calm, positive and helpful attitude every day. He’s our IT symphony leader, ensuring every HBG employee has the tools they need to excel in their own role. Perhaps the most remarkable thing about Jeff is how he leads through service and support. He embodies the spirit of HBG – thriving on collaboration, innovation, and unwavering support for the collective HBG team.
We are so proud of this group and the entire team of HBG next-generation leaders who continue to raise the bar and move the firm to new heights.
Nathan Peak, AIA, LEED GA
Practice Leader
HBG Design